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Terms of Service

Last updated: [DATE]. By using Navazia Pulse, you agree to these terms.
The short version

Pulse is a personal finance tool. You're responsible for your own financial decisions — we provide information and AI-generated suggestions, not professional advice. We give you a license to use the app, you give us permission to process your data to make the app work. Don't abuse the service. We can terminate accounts that violate these rules. Disputes are resolved by arbitration in California.

1. Who these terms are between

These Terms of Service ("Terms") are an agreement between you and [Navazia Pulse] ("Pulse," "we," "us"), the operator of Navazia Pulse at navaziapulse.com. By creating an account or using Pulse, you agree to these Terms and to our Privacy Policy.

2. Who can use Pulse

Age requirement

You must be at least 18 years old to use Pulse. During signup we ask for your age range; if you select "Under 18," your account will be suspended and you will not be able to use the service. By signing up and proceeding past the age question, you confirm that you are 18 or older. If we learn that a user is under 18, we will terminate that account.

Where you can use Pulse

Pulse is currently offered to users in the United States only. We do not actively market to or accept signups from users outside the US. If you sign up from outside the US, you do so at your own risk and acknowledge that your data will be processed in the US.

One person, one account

You agree to use only one account, and to keep your login credentials confidential. You're responsible for everything that happens under your account, so don't share your password.

3. What Pulse does

Pulse helps you understand your personal finances. You can:

  • Upload bank, credit card, and loan statements (we parse them into structured data using AI)
  • Track transactions, bills, goals, and accounts
  • See AI-generated tips, summaries, and coaching
  • Get a personalized debt payoff plan
  • And more, as we add features

4. What Pulse is NOT

Pulse is not a financial advisor. The information, tips, and suggestions Pulse provides — including AI-generated coaching — are for educational and informational purposes only. They are not financial advice, tax advice, legal advice, or investment advice. We are not a bank, broker, registered investment advisor, accountant, or attorney.

For decisions that meaningfully affect your finances (large purchases, debt restructuring, tax filings, investment choices, retirement planning, etc.), we strongly encourage you to consult a qualified professional. Pulse is a tool to help you think — not a substitute for professional advice when you need it.

Examples of what Pulse cannot do:

  • File your taxes
  • Move money between your accounts
  • Make investment decisions for you
  • Guarantee that any prediction, projection, or recommendation is correct
  • Replace the advice of a licensed financial professional who knows your full situation

5. Your responsibilities

You agree to:

  • Provide accurate information when signing up.
  • Use Pulse only for lawful purposes.
  • Not attempt to gain unauthorized access to other users' accounts, our systems, or our third-party providers (Supabase, Anthropic, Stripe, Resend, Netlify).
  • Not upload statements or other data belonging to people who haven't authorized you to do so.
  • Not use Pulse to harass, harm, or defraud anyone.
  • Not attempt to reverse-engineer, scrape, automate, or otherwise abuse the service.
  • Not abuse our AI features by trying to extract information, generate harmful content, or otherwise misuse them.

6. Your content and our limited license to it

Your statements, transactions, and other data are yours. We don't claim ownership of them.

To run the app for you, we need permission to do certain things with your data. By using Pulse, you grant us a limited, worldwide, royalty-free license to:

  • Store your data on our infrastructure (Supabase)
  • Display it back to you
  • Process it with AI (Anthropic) to extract data from statements and generate coaching
  • Send relevant transactional emails through our email provider (Resend)
  • Process payments through Stripe for paid tier subscriptions
  • Back it up and protect it against loss

This license exists only to operate the app. It ends when you delete your account. We will not use your data for any other purpose without your explicit consent.

7. Free and paid tiers

Pulse currently offers:

  • Free tier: core tracking with limits (currently 35 transactions per month and 5 AI coaching messages per month), statement upload and parsing, all core features.
  • Essential tier: $5.99 per month, or $59 per year (save 18%). Includes unlimited transactions, unlimited AI coaching, and personalized insights.

We may launch additional tiers in the future. If we do, we will describe them clearly in the app and on our website before they become available.

Pricing details are shown in the app and on our website. We may change pricing in the future; if we do, we'll notify you at least 30 days in advance and give you a chance to cancel before the change takes effect.

Billing

Paid tiers are billed monthly or annually through Stripe, depending on the plan you select. You may cancel at any time from the Settings page in the app, which will direct you to the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period — you will retain access to paid features until that date, then automatically return to the Free tier. We do not offer prorated refunds for partial months unless required by law.

Free trial / promotional pricing

If we offer a free trial or promotional pricing, the specific terms (length, what happens at the end) will be displayed at the time of offer. After a free trial, your subscription will automatically continue at the standard price unless you cancel before the trial ends.

8. Cancellation and termination

You can leave anytime

You can cancel your paid subscription at any time through the Settings page (which directs you to the Stripe Customer Portal). Your subscription remains active through the end of your current billing period, then your account returns to the Free tier. Your data is preserved.

You can also delete your account entirely from the Settings page. When you do:

  • You lose access to the app immediately.
  • Your account and personal data are permanently and irreversibly deleted from our active systems.
  • Backups containing your data rotate out within 30 days.

Once your account is deleted, it cannot be recovered. If you want to use Pulse again, you'll need to create a new account.

We can terminate accounts that violate these Terms

We may suspend or terminate your account, with or without notice, if:

  • You violate these Terms
  • You abuse the service, our staff, or other users
  • We're legally required to
  • You owe us money for a paid subscription that hasn't been resolved

If we terminate your account for a Terms violation, you may forfeit any pre-paid subscription fees.

9. AI features and their limits

Some Pulse features rely on third-party AI services (currently Anthropic's Claude API; we may use other providers in the future). You should know:

  • AI can be wrong. The AI may misread a statement, miscategorize a transaction, or give a tip that doesn't apply to your situation. We have multiple layers of verification, but mistakes still happen. Always sanity-check important data.
  • AI is not a financial professional. Even when the AI sounds confident, it's not licensed and cannot replace real professional advice.
  • Your data goes to the AI provider during processing. See our Privacy Policy for details on how this data is handled.
  • AI features may change or be removed. If our AI provider changes its terms or pricing in a way that doesn't work for us, we may need to swap providers or remove features.

10. Intellectual property

The Pulse app, website, brand, design, code, and content (except for your data) are owned by us and protected by intellectual property laws. We grant you a personal, non-transferable, non-exclusive, revocable license to use Pulse for its intended purpose. This license does not give you the right to copy, modify, distribute, or create derivative works of Pulse.

The "Navazia Pulse" name and logo are our trademarks. Don't use them in ways that suggest endorsement or affiliation without our written permission.

11. Disclaimers

Pulse is provided "as is" and "as available," without warranties of any kind, whether express or implied. We disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

In plain English: we try our best to make Pulse useful and accurate, but we can't guarantee:

  • That the app will be available 100% of the time
  • That parsed statement data is always perfectly accurate
  • That AI suggestions will be correct for your situation
  • That the app will be free of bugs or errors
  • That third-party services (Supabase, Anthropic, Stripe, Resend, Netlify) will be uninterrupted

12. Limits on our liability

To the fullest extent permitted by law, neither Pulse nor its owners or affiliates will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of Pulse, even if we've been advised of the possibility.

Our total liability for any claim arising from or related to Pulse is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) $100.

In plain English: if something goes wrong, the most we can owe you is what you paid us in the last year (or $100 if you're on the free tier). This is a normal limit for software services, but we want to be transparent about it.

Some jurisdictions don't allow limits on certain damages, so parts of this section may not apply to you.

13. Indemnification

You agree to defend and hold us harmless from any claims, damages, or expenses arising from (a) your use of Pulse, (b) your violation of these Terms, (c) your violation of someone else's rights, or (d) your data or content. If a third party sues us because of something you did, you'll cover our costs.

14. Disputes

Try talking to us first

If you have a problem with Pulse, please email support@navaziapulse.com first. Most issues can be resolved quickly without involving lawyers.

Arbitration

If we can't resolve a dispute through direct communication, you agree that any claim arising out of or related to Pulse or these Terms will be resolved through binding individual arbitration, not in court, with these exceptions:

  • Either party may bring a claim in small claims court if it qualifies.
  • Either party may seek emergency injunctive relief in court for things like protecting intellectual property.

Arbitration will be administered by JAMS or the American Arbitration Association under their consumer-friendly rules, in California or virtually. You and Pulse each pay your own attorneys' fees unless the arbitrator decides otherwise. The arbitrator's decision is final and enforceable.

No class actions

You agree that disputes will only be resolved on an individual basis, not as part of a class action, collective action, or representative proceeding. We do this because class arbitration is procedurally complex and not designed for the kind of small-claims disputes most users would bring. You can opt out of this class-action waiver by emailing privacy@navaziapulse.com within 30 days of first agreeing to these Terms.

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. To the extent any dispute is not subject to arbitration, you and Pulse agree to the exclusive jurisdiction of state and federal courts located in California.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll notify you by email and via the app at least 30 days before the change takes effect. Continuing to use Pulse after the change means you accept the updated Terms. If you don't agree with the changes, you can delete your account before they take effect.

16. Other legal stuff

Entire agreement

These Terms, together with our Privacy Policy, are the complete agreement between you and Pulse about your use of the service. They replace any prior agreements.

Severability

If any part of these Terms is found unenforceable, the rest still applies.

No waiver

If we don't enforce a part of these Terms in one situation, that doesn't mean we waive the right to enforce it later.

Assignment

You can't assign these Terms to anyone else. We can assign them as part of a sale, merger, or other corporate transaction (with the user notification described in the Privacy Policy).

Force majeure

We're not responsible for failures or delays caused by things outside our reasonable control — natural disasters, internet outages, third-party service failures, war, government action, etc.

17. Contact us

  • Support: support@navaziapulse.com
  • Privacy: privacy@navaziapulse.com
  • Mailing address: [BUSINESS ADDRESS]

© [YEAR] Navazia Pulse. All rights reserved.